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- We’ve identified 12 executives that are leading Zoom behind the scenes and helping CEO Eric Yuan tackle its newfound popularity and future.
- Zoom has seen massive growth over the last few months, reporting 169% revenue growth in the first quarter, and although usage peaked at 300 million free and paid meeting participants in April, its still seeing higher-than-normal levels of usage.
- Along with its new popularity, Zoom has faced several privacy and security issues that prompted it to launch a 90-day improvement plan in April.
- As part of that plan it has hired new executives — either directly or via acquisition — and promoted internal leaders.
- Are you a current or former Zoom employee? Contact this reporter via email at firstname.lastname@example.org or encrypted messaging app Signal at 925-364-4258.
- Click here to read more BI Prime stories.
Zoom has seen massive growth over the last few months — last quarter its revenue grew a whopping 169%. As the world has adhered to shelter-in-place mandates, companies have relied on video conferencing tools like Zoom to keep business running more than ever before. Consumer users have also flocked to the platform for happy hours, yoga classes and even weddings, as a way to stay in touch with family and friends.
Zoom’s usage peaked at 300 million free and paid meeting participants in April, although it’s still seeing higher-than-normal levels even as social distancing restrictions are lifting, executives said on a call with analysts earlier this week.
To work on those features and meet its new level of demand in general, Zoom has been both promoting executives internally and hiring rapidly. On Monday, Jason Lee, a veteran of Microsoft and Salesforce, started at Zoom to lead the company’s cybersecurity efforts as chief information security officer.
Lee’s hire comes at a critical moment for the company: Through Zoom’s rapid rise to popularity, it’s faced numerous privacy and security concerns, including “Zoombombing” incidents, accidentally routing data through China, and a lack of end-to-end encryption, despite misleading marketing materials.
In response, Zoom launched a 90-day improvement plan in early April to shore up the privacy and security of its platform. Since then, it released a higher level of encryption for all users, given people more information and control over where their data is routed, and made security features on-by-default for free users.
Even before Lee was brought on, the company in late May it announced plans to bring on VMware veteran Velchamy Sankarlingam as its new president of engineering and product. Zoom also acquired secure messaging startup Keybase in early May to help it build end-to-end encryption into its product, with cofounder and CEO Max Krohn becoming Zoom’s new head of security engineering. (Zoom ultimately deciced to provide end to end encryption to all users, free and paid, after its initial plans to only provide end-to-end encryption to paying users received some backlash.)
It also hired a chief diversity officer — Damien Hooper-Campbell — and promoted Aparna Bawa to chief operating officer.
While CEO Eric Yuan is the face of the Zoom and is very involved in running the company day-to-day, he doesn’t do it alone.
Here are the 12 people leading the company through its newfound popularity and into its future growth:
Jason Lee, chief information security officer
Jason Lee joined Zoom on June 29 as its new chief information security officer. He will be tasked with leading Zoom’s security initiatives as it looks beyond its 90 day plan to address privacy and security. That includes the secruity of Zoom’s product and the networks it runs on, identifying and stopping potential security threats, and identity and access management.
He was previously a senior vice president of security at Salesforce where he had similar tasks. Prior to that he worked at Microsoft in security roles for the Windows and Devices division.
Lee will report to Aparna Bawa, Zoom’s COO. He replaces Richard Farley, who Zoom said is moving into a new role that is in the process of being defined.
Kelly Steckelberg, chief financial officer
As the CFO, Kelly Steckelberg is responsible for running the Zoom’s finances. Before joining the company three years ago she was the CEO of dating company Zoosk.
Before that, she previously worked with CEO Eric Yuan at WebEx and Cisco, after it acquired WebEx.
Janine Pelosi, chief marketing officer
Janine Pelosi runs marketing initiatives like Zoom’s go-to-market strategy, brand awareness, communication, and online business.
She joined the company in 2015 as its first head of marketing and has risen through the ranks as Zoom has grown.
Prior to Zoom, she spent nearly ten years in marketing at Cisco WebEx.
Oded Gal, chief product officer
Oded Gal, who’s had his role for four years, leads product management and shapes Zoom’s product strategy. He’s recently joined CEO Yuan on a weekly webinar to answer customer questions, as part of Zoom’s 90-day plan to address privacy and security issues.
Gal has spent over 15 years in the video conferencing and communications space, previously holding leadership positions at Blue Jeans Network and Cisco WebEx.
Brendan Ittelson, chief technology officer
Brendan Ittelson spent 5 years as Zoom’s head of global support, where he led the customer service team, before being promoted to chief technology officer in April to create and execute Zoom’s “technical vision.”
He has been instrumental in creating some of the new privacy and security features that Zoom has released in the last few months.
Prior to Zoom, Ittelson worked at fintech startup Dynamics Inc and a Department of Defense civilian employee, focusing on global identity management systems.
Aparna Bawa, chief operating officer
Aparna Bawa was promoted to chief operating officer on May 29, after serving as Zoom’s chief legal officer since September 2018. Bawa is the company’s first COO and will run the teams focused on experience, government relations, corporate development, and trust and safety.
She will still also oversee the legal team, as well, though the company is actively looking for a new general counsel who will report to Bawa.
Prior to Zoom she was the general counsel at Magento.
Lynn Haaland, chief compliance and ethics officer
Lynn Haaland wears a few different hats at Zoom since joining the company in January as its chief compliance and ethics officer. She’s tasked with addressing cybersecurity and privacy issues and ensuring that Zoom is complying with laws and regulations. She is also company’s deputy general counsel.
She’s had a busy few months, as she’s worked on responding to high-profile “Zoombombing” incidents, and Zoom’s privacy and security issues have spurred lawsuits from users. The company has subsequently been increasing its in-house legal and compliance staff in recent weeks, according to Bloomberg Law.
Prior to Zoom, she was in a similar role at Pepsi and before that worked for the US Justice Department.
Ryan Azus, chief revenue officer
Ryan Azus joined Zoom as chief revenue officer in August 2019, shortly after its IPO, and is responsible for the sales, customer success, and channel teams.
He previously worked at RingCentral, where he built its sales organization from the ground up, as well as Cisco WebEx.
Azus’ experience will be crucial as Zoom looks to grow its sales team; Ryan Chong, Zoom’s head of support and services, who runs its customer support organization, reports in to him.
Max Krohn, head of security engineering
Max Krohn joined Zoom via its acquisition of secure messaging service Keybase in early May. Krohn is now leading Zoom’s security engineering team, including efforts to build end-to-end encryption into its product. He reports directly to CEO Yuan.
Krohn cofounded Keybase, a secure messaging and file sharing service, in 2013.
Damien Hooper-Campbell, chief diversity officer
Damien Hooper-Campbell just joined Zoom as its new chief diversity officer on June 1 and will be tasked with creating a global diversity and inclusion program, which will focus on both employees — through university recruiting programs, other hiring initiatives, and more — and products — like making sure Zoom’s platform is inclusive. Many of the company’s Zoombombing attacks have involved racist slurs and hate speech.
Hooper-Campbell was previously chief diversity officer at eBay.
Velchamy Sankarlingam, president of engineering and product
Velchamy Sankarlingam will be joining Zoom on June 12 as its new president of engineering and product and will oversee the expansion of Zoom’s engineering, product, and DevOps teams.
Zoom recently announced that it will hire up to 500 new engineers based in Phoenix, Arizona and Pittsburgh, Pennsylvania.
Sankarlingam, who will report directly to CEO Yuan, is joining Zoom after nine years at VMWare, where he was most recently running its cloud development and operations.
Lynne Oldham, chief people officer
Lynne Oldham runs Zoom’s human resources department and oversees talent development, recruitment, diversity and inclusion initiatives, and overall employee management. She joined Zoom in January 2019, shortly before the IPO.
As Zoom has experienced a huge surge in usage, Oldham has overseen the hiring of more technical support staff, engineers, and sales people to accommodate the increase.
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