SendBird Adds HIPAA Compliance to Empower Care Providers, Patients, and Users with Secure In-App Chat and Messaging

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SendBird Adds HIPAA Compliance to Empower Care Providers, Patients, and Users with Secure In-App Chat and Messaging


SAN MATEO, Calif.–(BUSINESS WIRE)–SendBird,
the fully customizable chat and messaging platform for enterprise,
consumer, mobile, and web applications, today announced that it reached
a significant milestone in providing better communication to the rapidly
growing telemedicine and virtual care industries. SendBird now offers
in-app chat and messaging protected by the privacy and security rules of
HIPAA (Health Insurance Portability and Accountability Act of 1996), the
federal law that dictates data privacy and security provisions for
safeguarding protected health information (PHI) and electronic protected
health information (ePHI) of individuals.

As virtual care continues to increase patient access and staff
efficiency through mobile and digital technologies, SendBird offers
forward-thinking organizations a secure chat solution backed by HIPAA.
This is significant because it enables healthcare companies to empower
care providers, patients, and app users to communicate about PHI
securely over messaging and therefore to receive care and advice about
personal health through the convenience of their mobile devices.

SendBird has already experienced strong customer growth across the
healthcare industry. It has helped companies including Healthline,
Healint, Gryt, Steady Health and Sibly augment patient care by providing
real-time in-app chat to communities built around shared diagnoses,
counseling, and peer support.

“Now that SendBird has achieved HIPAA compliance, we’re one of the only
companies offering a secure, white-label chat to the telemedicine and
virtual care industries, which have been using chat in innovative ways
to reach patients anytime and anywhere they have a mobile phone,” said
SendBird CEO, John Kim.

“The on-demand and mobile economies have transformed the healthcare
industry because patients and consumers now receive care and services at
the tap of a screen. In-app messaging taps directly into that trend,
while it brings better care through better, more convenient
communication,” he added.

HIPAA compliance is one of several milestones for the company, as
SendBird made security and protection of customer data a high priority
in 2018. It also developed systems and procedures for GDPR compliance
and became one of the first companies in its space to add ISO 27001
certification. Additional security designations will be completed early
this year.

To learn more about SendBird’s HIPAA-compliant white-label chat
solution, please visit https://sendbird.com.

About SendBird

SendBird is a fully customizable chat and messaging platform with a
managed infrastructure for enterprise, consumer, mobile and web
applications. It provides the necessary Software Development Kits (SDK)
and API, front and backend technology so that businesses can launch a
customized in-app messaging experience quickly, efficiently, and at
scale. SendBird powers in-app conversation for the world’s leading
companies in industries ranging from marketplaces, on-demand, and gaming
to online communities, video streaming, and healthcare. It has SDKs for
almost any platform, including iOS, Android, Javascript, React Native,
.NET, and Unity.

SendBird’s top global customers include Reddit, NBA, Yahoo! Sports,
GOJEK, Carousell, Virgin Mobile UAE, SEGA, Wargaming, Healthline, Yell,
Hinge, Kookmin Bank, LG U+, SSG. It is backed by August Capital, Shasta
Ventures, and FundersClub. It is based in San Mateo, California. Please
visit https://sendbird.com
for more information.

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